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How to Cancel Metromile

Cancelling Metromile requires you to contact their support team directly - there is no online self-service cancellation button. You'll receive a pro-rated refund for any unused base premium, and must return your Pulse tracking device to avoid charges.

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Insurance

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Quick Facts

Monthly cost
£30.00/mo
£360.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
Pro-rated refund issued for unused base premium. Device return is required to avoid additional charges.
After cancellation
Driving data and policy records are retained per your state's insurance regulations and cannot be deleted on request.

Cancellation Steps

Go directly to Metromile cancellation page

  1. Contact Metromile support

    Call, email, or use the Lemonade app to reach their cancellation team.

  2. Request policy cancellation

    Tell them your policy number and desired cancellation date.

  3. Return the Pulse device

    Follow their instructions to return the OBD tracking device within the required timeframe.

  4. Receive written confirmation

    Get email confirmation of your cancellation date and any refund amount due.

Tips & Things to Know

  • Arrange replacement insurance before cancelling to avoid a lapse in coverage.
  • Return the Pulse device promptly - failure to return may result in charges.
  • Metromile is now part of Lemonade, so contact Lemonade support if you have trouble reaching them.

Your Consumer Rights

  • Insurance cancellation rights vary by state - check your state insurance commissioner's office for specific protections.
  • The FTC requires insurers to make cancellation as easy as sign-up; contact support if you encounter barriers.

Frequently Asked Questions

Can I cancel anytime?
Yes, you can cancel at any time without penalty. Refunds are pro-rated based on unused premium.
Do I have to return the Pulse device?
Yes. Return the OBD device as instructed to avoid additional charges being applied to your account.
What happens to my driving data?
Driving data and policy records are retained according to your state's insurance regulations.
Will I get a refund when I cancel?
Yes, you receive a pro-rated refund for any unused portion of your base premium.
Is Metromile still in business?
Metromile was acquired by Lemonade. Your policy may transition to Lemonade's platform, but cancellation terms remain the same.

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