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How to Cancel Match.com Premium

Cancellation is completed entirely online through your account settings. Match.com will offer retention deals before confirming, but you can cancel anytime without penalty.

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Quick Facts

Pricing (all plans)
StandardBasic matching£12.99/mo
PremiumAdvanced features£19.99/mo
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for partial billing periods. Full refund available within 14 days of purchase under cooling-off regulations.
After cancellation
Your free profile, photos, and match history remain indefinitely. You can permanently delete your account and all data through settings, but this cannot be undone.

Cancellation Steps

Go directly to Match.com Premium cancellation page

  1. Sign in to Match.com

    Go to uk.match.com and log in with your email address and password.

  2. Go to Account Settings

    Click your profile icon, select 'Settings,' then find 'Subscription' or 'Billing' in the left menu.

  3. Click 'Cancel Subscription'

    Locate the 'Cancel Subscription' button in your billing section and click it.

  4. Decline offers and confirm

    Reject retention offers if shown, then confirm cancellation. You'll get a confirmation email shortly.

Tips & Things to Know

  • Cancel at least 24 hours before your renewal date to avoid being charged on your billing date.
  • Your free profile remains active after cancellation but you cannot send messages or access premium features.
  • You can reactivate anytime by logging back in and selecting a new plan.

Your Consumer Rights

  • Consumer Contracts Regulations 2013 provides a 14-day cooling-off period for online subscription purchases.
  • Consumer Rights Act 2015 requires clear disclosure of auto-renewal terms and easy cancellation mechanisms.

Frequently Asked Questions

Can I cancel Match.com Premium anytime?
Yes. You can cancel anytime without penalty. Premium access ends immediately upon confirmation.
Will I get a refund if I cancel Match.com?
No refunds for partial periods. You qualify for a full refund only within 14 days of initial purchase under the cooling-off period.
What happens to my profile after cancellation?
Your free profile, photos, and match history remain active. You can receive messages but cannot send them or use premium features.
How long does Match.com cancellation take?
Cancellation is instant. Premium features are removed immediately and you receive a confirmation email within minutes.
Can I reactivate my Match.com subscription later?
Yes. Log into your free profile anytime and select a plan. Your profile history is preserved and returning subscribers may receive discounts.

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