How to Cancel Match.com
Match.com is a traditional dating platform with paid plans for messaging. Cancellation can be done online but Match is known for making it difficult. Be persistent and follow the steps carefully.
Steps verified March 2026
Quick Facts
Monthly cost
£12.99/mo
£155.88/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds after 14-day cooling-off period. Access continues until period end.
After cancellation
Profile remains visible unless manually hidden or deleted.
What to Watch Out For
- Multi-step cancellation flow with numerous retention screens designed to exhaust users
- Profile remains visible after cancelling unless you separately hide it
- Match guarantee has strict activity requirements that most users do not meet
Direct Debit & Billing Warnings
- Your profile remains publicly visible after cancelling unless you explicitly hide or delete it
Cancellation Steps
Go directly to Match.com cancellation pageGo to match.com
Sign in to your account.
Click the gear icon
Navigate to Settings > Manage/Cancel Membership.
Click "Cancel My Subscription"
Follow the multi-step cancellation flow. Match will offer alternatives.
Confirm and get proof
Screenshot the confirmation page. Check for a confirmation email.
Tips & Things to Know
- Match.com makes cancellation deliberately difficult — be prepared to click through several retention screens.
- If you subscribed via the app, cancel through your App Store/Google Play subscriptions.
- Your profile remains visible after cancelling unless you also hide or delete it.
- The "Match guarantee" only applies if you meet specific activity requirements.
Your Consumer Rights
- You have 14 days to cancel under the Consumer Contracts Regulations 2013
- Match.com must not make cancellation unduly difficult under consumer protection law
Frequently Asked Questions
Why is Match.com so hard to cancel?
Match uses multiple retention screens during cancellation. Be persistent and click through each one.
Is my profile still visible after cancelling?
Yes, your profile remains visible unless you separately choose to hide or delete it.
What is the Match guarantee?
Match offers 6 months free if you do not find someone, but strict daily activity requirements apply.
Can I get a refund?
Refunds are only available within the 14-day cooling-off period.
How do I delete my profile entirely?
Go to Settings > Manage/Cancel Membership, then separately choose to delete your profile data.
Annual Cost
£155.88
per year for Match.com
Cancelling saves you this every year