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How to Cancel Match.com

Match.com is a traditional dating platform with paid plans for messaging. Cancellation can be done online but Match is known for making it difficult. Be persistent and follow the steps carefully.

Tricky
Dating

Steps verified

Quick Facts

Monthly cost
£12.99/mo
£155.88/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds after 14-day cooling-off period. Access continues until period end.
After cancellation
Profile remains visible unless manually hidden or deleted.

Cancellation Steps

Go directly to Match.com cancellation page

  1. Go to match.com

    Sign in to your account.

  2. Click the gear icon

    Navigate to Settings > Manage/Cancel Membership.

  3. Click "Cancel My Subscription"

    Follow the multi-step cancellation flow. Match will offer alternatives.

  4. Confirm and get proof

    Screenshot the confirmation page. Check for a confirmation email.

Tips & Things to Know

  • Match.com makes cancellation deliberately difficult — be prepared to click through several retention screens.
  • If you subscribed via the app, cancel through your App Store/Google Play subscriptions.
  • Your profile remains visible after cancelling unless you also hide or delete it.
  • The "Match guarantee" only applies if you meet specific activity requirements.

Your Consumer Rights

  • You have 14 days to cancel under the Consumer Contracts Regulations 2013
  • Match.com must not make cancellation unduly difficult under consumer protection law

Frequently Asked Questions

Why is Match.com so hard to cancel?
Match uses multiple retention screens during cancellation. Be persistent and click through each one.
Is my profile still visible after cancelling?
Yes, your profile remains visible unless you separately choose to hide or delete it.
What is the Match guarantee?
Match offers 6 months free if you do not find someone, but strict daily activity requirements apply.
Can I get a refund?
Refunds are only available within the 14-day cooling-off period.
How do I delete my profile entirely?
Go to Settings > Manage/Cancel Membership, then separately choose to delete your profile data.

Related Cancellation Guides