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How to Cancel eharmony

eharmony uses compatibility matching for serious relationships. Cancellation is notoriously difficult — they use a multi-step retention flow. Be persistent and follow through all the screens.

Tricky
Dating

Steps verified

Quick Facts

Monthly cost
£34.95/mo
£419.40/year
Cancel online?
Yes
Pause option?
No
Refund policy
Annual plans are non-refundable after the 14-day cooling-off period. Monthly plans are non-refundable.
After cancellation
Your profile remains visible unless you separately delete it. Match history and messages are retained.

Cancellation Steps

Go directly to eharmony cancellation page

  1. Go to eharmony.co.uk

    Sign in to your account.

  2. Navigate to Settings > Subscription

    Find the subscription management page.

  3. Click "Cancel Subscription"

    Start the cancellation flow. eharmony will try hard to retain you.

  4. Reject all offers and confirm

    Click through all retention screens and confirm cancellation.

Tips & Things to Know

  • eharmony is known for aggressive retention tactics — keep clicking through.
  • If the online process fails, email support@eharmony.co.uk demanding cancellation.
  • Annual plans are typically non-refundable after the cooling-off period.
  • Your profile remains visible unless you also delete it separately.

Your Consumer Rights

  • You have a 14-day cooling-off period for new subscriptions under the Consumer Contracts Regulations 2013.
  • eharmony must not make cancellation harder than sign-up under the Digital Markets, Competition and Consumers Act 2024.
  • If eharmony refuses cancellation, you can dispute charges with your bank.

Frequently Asked Questions

Does deleting the eharmony app cancel my subscription?
No. You must cancel through the website at eharmony.co.uk/settings or email support@eharmony.co.uk.
Is my eharmony profile still visible after cancelling?
Yes. Your profile remains visible unless you separately delete it from your settings.
Can I get an eharmony refund?
Refunds are only available within the 14-day cooling-off period for new subscriptions.
Why is eharmony so hard to cancel?
eharmony uses multiple retention screens. Be persistent and click through all offers to reach the final cancel button.
How do I delete my eharmony profile?
Go to Settings > Profile > Delete Profile. This is separate from cancelling your subscription.

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