Let Me Cancel
BrowseCountriesToolsBlog
Submit a service
Mailgun logo

How to Cancel Mailgun

Cancellation is straightforward through your account dashboard. You can either fully cancel or downgrade to the free tier to keep your configuration and API keys active at no cost.

Easy
Software

Steps verified

Quick Facts

Monthly cost
£35.00/mo
£420.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for unused portions. Your plan remains active until the end of your billing period.
After cancellation
Downgrading to the free tier preserves your configuration and API keys. Email logs are retained for 30 days on the free tier.

Cancellation Steps

Go directly to Mailgun cancellation page

  1. Sign in to Mailgun

    Go to app.mailgun.com and log in with your email and password.

  2. Open Account Settings

    Click your profile icon in the top-right corner and select 'Account Settings'.

  3. Go to Plans and Billing

    Select 'Plans' from the left sidebar to view your current subscription.

  4. Downgrade or cancel

    Click 'Change Plan', select the free tier or cancellation, and confirm. You'll get a confirmation email within minutes.

Tips & Things to Know

  • Downgrade to the free tier instead of cancelling to preserve all DNS records, API keys, and domain configuration at no cost.
  • Export email logs and bounce lists before downgrading, as historical data access is more limited on the free tier.
  • Update your SPF, DKIM, MX, and CNAME records if switching to another email provider to avoid delivery failures.

Your Consumer Rights

  • UK users: Consumer Rights Act 2015 may entitle you to a refund within 14 days if the service doesn't match the description.
  • US users: FTC regulations require simple cancellation mechanisms and prohibit automatic renewals without clear consent.

Frequently Asked Questions

Can I cancel Mailgun anytime?
Yes. Sign in, go to Plans and Billing, change your plan, and confirm. Cancellation takes about 3 minutes.
Will I get a refund if I cancel Mailgun?
No. Mailgun does not offer refunds for unused portions of your billing cycle.
Can I downgrade instead of cancelling?
Yes. Downgrade to the free tier (100 emails per day) to keep your account configuration and API keys active with no charges.
What happens to my API keys when I cancel?
API keys remain active if you downgrade to the free tier. They are deactivated only if you fully delete your account.
Do I need to update DNS records when cancelling?
Only if switching to another email provider. Update SPF, DKIM, MX, and CNAME records to prevent mail failures.

Related Cancellation Guides