Let Me Cancel
BrowseCountriesToolsBlog
Submit a service
Mailchimp logo

How to Cancel Mailchimp

Mailchimp allows you to downgrade to a free plan, pause your account for £3/month, or permanently delete it entirely. You can cancel online from your billing settings without contacting support.

Moderate
Software

Steps verified

Quick Facts

Monthly cost
£13.00/mo
£156.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds for monthly or annual plans. Downgrading to free is the only cost-free option.
After cancellation
Downgrading keeps your data on the free plan. Permanent deletion removes all data within 30 days and cannot be recovered.

Cancellation Steps

Go directly to Mailchimp cancellation page

  1. Log in to Mailchimp

    Go to mailchimp.com and sign in with your account credentials.

  2. Navigate to Billing

    Click your profile icon, select Account, then click Billing.

  3. Choose your option

    Select "Downgrade to Free", "Pause account", or proceed to permanent deletion.

  4. Confirm your choice

    Complete the confirmation to finish. For deletion, go to Account > Settings > Permanently delete.

Tips & Things to Know

  • Export your contacts as CSV before permanently deleting - deletion cannot be undone.
  • The pause option (£3/month) preserves all your data if you might return later.
  • Downgrading to free keeps up to 500 contacts and 1,000 monthly sends with no cost.

Your Consumer Rights

  • Under the Consumer Rights Act 2015 (UK), you have the right to cancel within 14 days of purchase for digital services.
  • Under GDPR, UK and EU users have rights to data portability and erasure upon request.

Frequently Asked Questions

Can I pause my Mailchimp account instead of cancelling?
Yes. Pausing costs £3/month and preserves all your audiences, campaigns, and contact data.
What happens if I downgrade to the free plan?
You keep up to 500 contacts and 1,000 monthly sends at no cost, but lose automation and advanced features.
Can I export my contacts before cancelling?
Yes. Export your audience as a CSV file from Audience > All Contacts > Export before permanent deletion.
Is permanent deletion reversible?
No. Permanent deletion cannot be undone. All data is removed within 30 days.
Will I get a refund if I cancel?
No refunds for monthly plans. Annual plans do not offer prorated refunds either.

Related Cancellation Guides