How to Cancel Mailchimp
Mailchimp is an email marketing and automation platform owned by Intuit. You can downgrade to the free plan or permanently delete your account. Pausing your account is also an option.
Steps verified March 2026
Quick Facts
Monthly cost
£13.00/mo
£156.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds for monthly plans. Annual plans offer no prorated refunds.
After cancellation
Audiences and campaigns preserved on free plan. Permanent deletion removes all data within 30 days.
What to Watch Out For
- Multiple steps and confirmations to delete.
- Pause option presented prominently before delete.
Direct Debit & Billing Warnings
- Permanent deletion cannot be undone. Export your data first.
Cancellation Steps
Go directly to Mailchimp cancellation pageLog in to Mailchimp
Go to mailchimp.com and sign in.
Go to Account > Billing
Click your profile icon, then Account, then Billing.
Choose downgrade or pause
Select "Downgrade to Free" or "Pause account" ($5/month hold).
Or permanently delete
Go to Account > Settings > Pause or delete account > Permanently delete.
Tips & Things to Know
- The pause option costs $5/month but keeps your audience data.
- Export your contacts before deleting permanently.
- Downgrading to free keeps up to 500 contacts.
Your Consumer Rights
- GDPR gives EU/UK users the right to data portability and erasure.
- CAN-SPAM Act governs email marketing in the US.
Frequently Asked Questions
Can I pause instead of cancelling?
Yes, pausing costs $5/month and keeps your data intact.
What is the free plan limit?
500 contacts and 1,000 monthly sends.
Can I export my contacts?
Yes, export your audience as CSV before cancelling.
Will my campaigns be deleted?
Not on downgrade. Only on permanent account deletion.
How long until data is deleted?
30 days after permanent account deletion.
Annual Cost
£156.00
per year for Mailchimp
Cancelling saves you this every year