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How to Cancel Loom

Downgrading to Loom's free Starter plan is done entirely online through workspace settings. Paid features remain active until the end of your current billing period.

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Quick Facts

Pricing (all plans)
StarterFree - 25 videos, 5 min each£0.00/mo
BusinessPer user - transcriptions, branding, analytics£12.50/mo
EnterpriseCustom pricing - SSO, SCIM, advanced admin£0.00/mo
Highest tier = £150.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for unused portions. Paid features remain active until the end of your billing period.
After cancellation
Videos remain in your library but may become inaccessible if they exceed Starter limits (25 videos, 5 minutes each). Downloaded videos are yours to keep.

Cancellation Steps

Go directly to Loom cancellation page

  1. Sign in as workspace admin

    Go to loom.com and log in. Only workspace admins can modify billing settings.

  2. Navigate to Settings then Billing

    Click your workspace name (bottom left) and select Settings, then Billing.

  3. Click Change plan and select Starter

    Choose the free Starter tier and review the feature limitations you will lose.

  4. Confirm the downgrade

    Paid features remain active until the end of your current billing period.

Tips & Things to Know

  • Download all videos before downgrading, as Starter limits you to 25 videos of 5 minutes each.
  • Export transcripts separately if on Business plan, as transcription requires a paid subscription.
  • Team members keep individual accounts but lose shared workspace features after downgrade.

Your Consumer Rights

  • Under the Consumer Rights Act 2015 (UK), you have 14 days to cancel digital subscriptions from purchase.
  • The Digital Markets, Competition and Consumers Act 2024 requires cancellation to be as easy as sign-up.

Frequently Asked Questions

Can I downgrade Loom at any time?
Yes. You can downgrade to the free Starter plan anytime from workspace billing settings. Paid features stay active until the end of your billing period.
Will I get a refund if I downgrade?
No. Loom does not offer pro-rata refunds for unused portions of your subscription.
What happens to my videos after downgrading?
Videos remain in your library, but Starter limits you to 25 videos of 5 minutes each. Excess videos may become inaccessible.
Can I upgrade back to a paid plan later?
Yes. You can upgrade to Business or Enterprise anytime from the same billing settings.
Is there a free version of Loom?
Yes. The free Starter plan includes 25 videos with a 5-minute recording limit per video.

Related Cancellation Guides