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How to Cancel HubSpot

HubSpot requires you to contact support directly to cancel paid plans. Monthly plans downgrade more easily, but annual contracts are binding with no early exit. Your free CRM data stays intact.

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Quick Facts

Monthly cost
£20.00/mo
£240.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Annual contracts are non-refundable. Monthly plans cancel at period end with no partial refunds.
After cancellation
CRM data remains on the free plan permanently. Marketing and sales features become limited upon downgrade.

Cancellation Steps

Go directly to HubSpot cancellation page

  1. Log in to HubSpot

    Go to app.hubspot.com and sign in with your account credentials.

  2. Go to Account & Billing

    Click Settings, then Account & Billing, then Subscription.

  3. Start cancellation process

    Click "Cancel subscription" to initiate the request with HubSpot support.

  4. Speak with retention team

    A HubSpot representative will contact you to discuss your cancellation.

  5. Confirm cancellation

    HubSpot sends a confirmation email once your paid plan ends.

Tips & Things to Know

  • Export your contacts, deals, and workflows before the cancellation date.
  • Monthly plans are more flexible - annual contracts lock you in for the full term.
  • Your free CRM remains available after cancelling paid hubs.

Your Consumer Rights

  • UK Consumer Rights Act 2015 requires clear cancellation mechanisms. HubSpot's retention process may be challenged if cancellation is made deliberately harder than signup.
  • US Federal Trade Commission standards prohibit negative option rules that make cancellation unreasonably difficult.

Frequently Asked Questions

Can I cancel online?
Monthly plans downgrade online. Annual plans must be cancelled via HubSpot support.
Do I keep my CRM data after cancelling?
Yes, your contacts and deals remain in the free CRM forever.
What if I'm on an annual contract?
Annual contracts are binding. Early cancellation does not waive remaining payments.
Can I downgrade instead of cancelling?
Yes, downgrading to the free CRM is available and keeps all your data.
How do I export my data?
Use HubSpot's export tool in Settings to download contacts, deals, and reports as CSV.

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