How to Cancel HubSpot
HubSpot offers CRM, marketing, sales, and service tools. Cancelling paid hubs requires contacting HubSpot directly. The free CRM remains available after cancelling paid features.
Steps verified March 2026
Quick Facts
Monthly cost
£20.00/mo
£240.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Annual contracts are binding. Monthly plans can be cancelled at end of period. No partial refunds.
After cancellation
CRM data remains on the free plan. Marketing contacts and workflows may be limited.
What to Watch Out For
- Cannot self-service cancel paid plans online.
- Retention team engages before processing cancellation.
Direct Debit & Billing Warnings
- Annual contracts are legally binding. Cancelling early does not waive remaining payments.
Cancellation Steps
Go directly to HubSpot cancellation pageLog in to HubSpot
Go to app.hubspot.com and sign in.
Go to Account & Billing
Settings > Account & Billing > Subscription.
Contact HubSpot to cancel
Paid plans require contacting HubSpot support. Click "Cancel subscription" to start the process.
Confirm via email
HubSpot sends a confirmation email once the cancellation is processed.
Tips & Things to Know
- The free CRM remains available after cancelling paid hubs.
- Annual contracts may have early termination fees.
- Export your data and workflows before cancelling.
Your Consumer Rights
- UK Consumer Rights Act 2015 applies to digital service contracts.
- B2B contracts may have different consumer protection rules.
Frequently Asked Questions
Can I cancel online?
Monthly plans can be downgraded online. Annual plans require contacting support.
Do I keep my CRM data?
Yes, the free CRM retains your contacts and deals.
Is there an early exit fee?
Annual contracts are binding for the full term.
Can I downgrade to free?
Yes, the free CRM tools remain available.
How do I export my data?
Export contacts, deals, and reports as CSV from HubSpot settings.
Annual Cost
£240.00
per year for HubSpot
Cancelling saves you this every year