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How to Cancel Hippo Insurance

Hippo requires you to cancel by phone or email - there is no online cancellation option. Cancellation takes effect on your chosen date, and you'll receive a pro-rated refund for unused premiums.

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Quick Facts

Monthly cost
£75.00/mo
£900.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Pro-rated refund issued for unused premium period. Refund is calculated from your cancellation date to the end of your billing term.
After cancellation
Policy records and claims history are retained according to your state's insurance regulations, typically 3 - 7 years.

Cancellation Steps

Go directly to Hippo Insurance cancellation page

  1. Call Hippo support

    Phone 1-800-585-0705 during business hours to speak with an agent.

  2. Request cancellation

    Tell the agent you want to cancel your home insurance policy.

  3. Specify your cancellation date

    Provide the date you want coverage to end (give at least a few days' notice).

  4. Receive written confirmation

    Hippo will email or mail written confirmation of your cancellation and refund amount.

Tips & Things to Know

  • Arrange replacement homeowners insurance before cancelling, especially if you have a mortgage.
  • Your lender may require proof of replacement coverage, so obtain it in writing from your new insurer.
  • Note your cancellation confirmation number for your records in case of billing disputes.

Your Consumer Rights

  • Under the FTC's Negative Option Rule, you have the right to cancel without automatic renewal; Hippo must honour your cancellation request promptly.
  • State insurance regulators require insurers to provide written confirmation of cancellation within a specified timeframe.

Frequently Asked Questions

Can I cancel Hippo at any time?
Yes. Hippo has no cancellation penalties or lock-in periods.
Will I get a refund?
Yes. You receive a pro-rated refund for any unused premium on your policy.
Do I need replacement coverage before cancelling?
Yes, if you have a mortgage. Lenders require continuous homeowners insurance coverage.
Why can't I cancel online?
Hippo requires phone or email cancellation to verify your identity and process refunds correctly.
How long does cancellation take?
Cancellation is immediate once confirmed with an agent. Your policy ends on the date you specify.

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