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How to Cancel HeyGen

HeyGen cancellation is done online through your account dashboard. Your access continues until the end of your current billing period.

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Quick Facts

Monthly cost
£29.00/mo
£348.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds. Access continues until the end of your billing period.
After cancellation
Your account and projects are retained after cancellation. Contact HeyGen support for specific retention timelines.

Cancellation Steps

Go directly to HeyGen cancellation page

  1. Sign in to HeyGen

    Go to heygen.com and log in with your account credentials.

  2. Go to Account Settings

    Click your profile icon and select "Account Settings" or "Billing" from the menu.

  3. Click "Cancel Subscription"

    Find the subscription section and click the "Cancel Subscription" button.

  4. Confirm cancellation

    Click "Confirm" to complete. Access continues until your billing period ends.

Tips & Things to Know

  • Export any projects or videos you need before your access expires.
  • You can reactivate your account later if you change your mind.
  • Check your billing date to understand when cancellation takes effect.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, you have protection against unfair contract terms in the UK.
  • Cancellation must not be made deliberately harder than sign-up, per consumer protection regulations.

Frequently Asked Questions

Can I cancel HeyGen at any time?
Yes. HeyGen subscriptions can be cancelled anytime with no contract or early termination fees.
Will I get a refund when I cancel HeyGen?
No. HeyGen does not offer refunds. You retain access until the end of your current billing period.
What happens to my videos after cancellation?
Your account and projects are retained for a period after cancellation. Contact support for specifics on data retention duration.
How quickly does HeyGen cancellation take effect?
Cancellation is instant when confirmed online. Your subscription stops renewing at the next billing date.
Can I pause my HeyGen subscription instead?
HeyGen does not currently offer a pause option. You must cancel and rejoin to resume service.

Related Cancellation Guides