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How to Cancel Hastings Direct

Hastings Direct allows cancellation by phone. You may receive a partial refund depending on when in the policy year you cancel. A cancellation fee typically applies. The process is straightforward but requires a phone call.

Moderate
Insurance

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Quick Facts

Monthly cost
£45.00/mo
£540.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Pro-rata refund minus cancellation fee. Full refund within 14-day cooling-off period less days used.
After cancellation
Policy data retained for regulatory and claims purposes for several years.

Cancellation Steps

Go directly to Hastings Direct cancellation page

  1. Gather your policy details

    Have your policy number and personal details ready before calling.

  2. Call Hastings Direct

    Call 0333 999 8905 to speak to the cancellation team.

  3. Confirm cancellation terms

    They will confirm any cancellation fee and pro-rata refund amount.

  4. Receive confirmation

    You will receive written confirmation of your cancellation by email or post.

Tips & Things to Know

  • If you cancel within the 14-day cooling-off period, you get a full refund minus days of cover used.
  • Check if your new insurer will cover any cancellation fees.
  • Make sure you have new cover in place before cancelling, especially for car insurance.

Your Consumer Rights

  • Under the Insurance Conduct of Business Sourcebook, you have a 14-day cooling-off period for new policies.
  • Hastings Direct must not make cancellation harder than sign-up under the Digital Markets, Competition and Consumers Act 2024.

Frequently Asked Questions

Can I cancel Hastings Direct online?
No. You must call to cancel your policy.
Is there a cancellation fee?
Yes. Hastings Direct typically charges a cancellation administration fee.
Will I get a refund?
You may get a pro-rata refund for the remaining policy period minus the cancellation fee.
What is the cooling-off period?
You have 14 days from the start of your policy to cancel for a full refund.
Can I cancel car insurance mid-policy?
Yes, but make sure you have alternative cover in place to stay legal on the road.

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