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How to Cancel Gousto Sub

You can cancel Gousto entirely online through your account settings. Access continues until your next scheduled delivery, but you must cancel before your weekly cut-off time to avoid being charged.

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Quick Facts

Monthly cost
£40.00/mo
£480.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds for dispatched boxes. Cancel before your cut-off time to avoid charges for the next delivery.
After cancellation
Your account, preferences, and loyalty credits are saved for 30 days after cancellation. After 30 days, your account is archived but personal data is retained under UK GDPR.

Cancellation Steps

Go directly to Gousto Sub cancellation page

  1. Sign in to Gousto

    Go to gousto.co.uk and log in with your email address and password.

  2. Go to Account Settings

    Click your profile icon in the top right and select 'Account Settings' from the menu.

  3. Find Subscription Management

    Scroll down to 'Your Subscription' to see your plan, next delivery date, and cancellation options.

  4. Click 'Cancel subscription'

    Select 'Cancel subscription', choose your reason, then confirm. You'll receive a confirmation email immediately.

Tips & Things to Know

  • Cancel before your weekly cut-off time (usually Wednesday or Thursday) to avoid being charged for the next box.
  • Use 'Pause subscription' instead if unsure - you can skip up to 12 weeks whilst keeping your preferences and credits.
  • Check your next delivery status before cancelling - dispatched boxes cannot be refunded.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, you have 14 days to cancel distance contracts, though subscription terms may apply.
  • Under UK GDPR, you have the right to request your personal data and understand how Gousto processes it.

Frequently Asked Questions

Can I cancel Gousto at any time?
Yes. You must cancel before your weekly cut-off time (usually Wednesday or Thursday) to avoid being charged for the next delivery.
Will I get a refund if I cancel Gousto?
No refunds for dispatched boxes. If you cancel before your cut-off time, you won't be charged for the next week's delivery.
What's the difference between pausing and cancelling?
Pausing lets you skip up to 12 weeks and keeps your preferences. Cancelling ends your subscription permanently.
How long does Gousto cancellation take?
Cancellation takes about 3 minutes online. You'll receive a confirmation email immediately.
What happens to my account after cancellation?
Your preferences, recipes, and loyalty credits are saved for 30 days. After that, your account is archived but data is retained under UK GDPR.

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