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How to Cancel Gousto

Gousto cancellation is straightforward online. You must cancel before your weekly cut-off time (typically Tuesday or Wednesday evening) to avoid being charged for the next box.

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Quick Facts

Monthly cost
£30.00/mo
£360.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds. Cancel before your weekly cut-off time to avoid charges for upcoming deliveries.
After cancellation
Your account, recipes, and preferences are preserved indefinitely. You can rejoin anytime and access all previous data.

Cancellation Steps

Go directly to Gousto cancellation page

  1. Sign in to Gousto

    Go to gousto.co.uk and log in with your email address and password.

  2. Go to My Gousto

    Click 'My Gousto' in the top menu to access your subscription settings.

  3. Find your subscription section

    Look for 'Subscription' showing your next delivery date and cut-off time.

  4. Click Cancel Subscription

    Select 'Cancel Subscription' (not 'Skip Week'), review your last delivery date, and confirm.

Tips & Things to Know

  • Check your exact cut-off time in 'My Gousto' - usually Tuesday or Wednesday evening - and cancel before it.
  • Use 'Skip Week' instead of cancelling if you need a short break; your preferences stay saved.
  • Keep your cancellation confirmation email in case a charge appears after you cancel.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, you can cancel anytime without penalty beyond charges already incurred.
  • Under the Digital Markets, Competition and Consumers Act 2024, cancellation must not be harder than sign-up.

Frequently Asked Questions

Can I cancel Gousto at any time?
Yes. You must cancel before your weekly cut-off time (typically Tuesday or Wednesday evening) to avoid being charged for the next box.
Will I get a refund if I cancel Gousto?
No. Gousto does not refund dispatched boxes. Cancel before the cut-off to avoid charges.
What's the difference between skipping and cancelling?
Skipping pauses your subscription for one or more weeks whilst keeping your account intact. Cancelling ends your subscription entirely.
What happens to my saved recipes after cancellation?
Your account, recipes, and preferences are preserved indefinitely. You can rejoin anytime and access everything.
How do I find my exact cut-off time?
Your cut-off time is shown in 'My Gousto' and in order confirmation emails. Check it before cancelling.

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