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How to Cancel Freshly

Freshly cancellation is straightforward and done entirely online. You can pause or skip weeks instead of cancelling outright. Your access stops after your current billing cycle, but cancel before your weekly order cutoff to avoid unwanted meals.

Moderate
Food Delivery

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Quick Facts

Pricing (all plans)
4 meals/week$9.24/meal£37.00/mo
6 meals/week$8.33/meal£50.00/mo
10 meals/week$7.74/meal£77.00/mo
Highest tier = £540.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds for orders already shipped. Access continues until the end of your current billing cycle.
After cancellation
Account details and meal preferences are preserved if you cancel, allowing easy reactivation.

Cancellation Steps

Go directly to Freshly cancellation page

  1. Sign in to Freshly

    Go to freshly.com and log in with your account credentials.

  2. Go to Account Settings

    Click your profile icon or navigate to your account settings page.

  3. Click "Cancel Plan"

    Under Subscription or Plan Settings, click the "Cancel Plan" button.

  4. Confirm cancellation

    Follow the prompts to confirm. Your subscription stops renewing after the current cycle.

Tips & Things to Know

  • Cancel before your weekly order cutoff to prevent the next shipment being charged.
  • Consider pausing instead of cancelling if you might return - your preferences stay saved.
  • Meals are refrigerated, not frozen, so check expiry dates before your cancellation takes effect.

Your Consumer Rights

  • Under the Restore Online Shoppers Confidence Act (ROSCA), Freshly must honour cancellation requests promptly and clearly disclose billing terms.
  • The FTC requires subscription services to make cancellation as easy as sign-up.

Frequently Asked Questions

Can I cancel Freshly anytime?
Yes, anytime. Cancel before your weekly order cutoff to avoid being charged for the next delivery.
Will I get a refund if I cancel Freshly?
No refunds for orders already shipped. You keep access until the end of your current billing cycle.
Should I pause or cancel?
Pause if you might return - your meal preferences and account details are saved. Cancel if you don't plan to use the service again.
Are Freshly meals frozen or fresh?
Meals are fresh and refrigerated, not frozen. Check expiry dates before your cancellation takes effect.
Can I skip weeks instead of cancelling?
Yes. Skip lets you pause delivery for one or more weeks without cancelling your subscription.

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