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How to Cancel Foxtel Entertainment

Cancellation requires a phone call to 131 999 and a non-negotiable 30-day notice period. You must return all equipment or face additional charges.

Moderate
Streaming

Steps verified

Quick Facts

Monthly cost
£49.00/mo
£588.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No refunds issued. Final bill is prorated based on cancellation date. Service continues for 30 days after notice.
After cancellation
Account and viewing history retained for 12 months after cancellation, allowing you to rejoin and restore preferences. All physical equipment must be returned.

Cancellation Steps

Go directly to Foxtel Entertainment cancellation page

  1. Call Foxtel Customer Service

    Dial 131 999 from any Australian phone during business hours with your account details ready.

  2. Request cancellation

    Tell the representative you want to cancel. They will confirm your 30-day notice period and final cancellation date.

  3. Get cancellation confirmation

    Request written confirmation via email or SMS with your exact cancellation date and final bill amount.

  4. Return equipment within 30 days

    Use the pre-paid return label to send back your iQ box and remotes, or face non-return charges of up to $200.

Tips & Things to Know

  • Note your exact cancellation date from the representative - continued billing beyond this date is a common complaint.
  • Return equipment promptly using the provided label to avoid unexpected non-return charges on your final bill.
  • Foxtel Now (streaming-only) cancels instantly online with no notice period - consider switching if you want flexibility.

Your Consumer Rights

  • Australian Consumer Law requires cancellation to be as easy as sign-up and protects against unfair contract terms.
  • Telecommunications Industry Ombudsman (TIO) handles free disputes if Foxtel fails to resolve cancellation issues.

Frequently Asked Questions

Can I cancel Foxtel Entertainment immediately?
No. Foxtel enforces a mandatory 30-day notice period. Your service continues for 30 days after your cancellation request, even if you're not in a contract.
Will I get a refund?
No refunds for paid periods. Your final bill is prorated based on your cancellation date, but unused time is not refunded.
What happens to my recordings?
All recordings on your iQ box are lost when you return the equipment. Back up any important programmes before cancellation.
How long does full cancellation take?
30 days from your cancellation request, plus 30 days to return equipment. Total: 30-60 days to fully close your account.
Is Foxtel Now easier to cancel?
Yes. Foxtel Now can be cancelled online instantly with no notice period, making it much more flexible than traditional Foxtel.

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