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How to Cancel Foxtel

Cancellation method depends on your plan type. Foxtel Now streams can be cancelled online instantly, but cable and satellite require a phone call with 30 days notice. Equipment must be returned.

Moderate
Streaming

Steps verified

Quick Facts

Monthly cost
£25.00/mo
£300.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds for partial months. Cable and satellite require 30 days notice before cancellation takes effect.
After cancellation
Recordings on the iQ box are permanently deleted when equipment is returned. Account data is retained according to Australian privacy law.

Cancellation Steps

Go directly to Foxtel cancellation page

  1. Check your plan type

    Log in to My Foxtel to confirm whether you have streaming, cable, or satellite.

  2. For Foxtel Now (streaming only)

    Go to My Account > Manage Subscription > Cancel and confirm online.

  3. For cable or satellite

    Call 131 999 with 30 days notice. A retention team may offer discounts.

  4. Return equipment

    Post back the iQ box and remote in the prepaid envelope or arrange collection.

Tips & Things to Know

  • Streaming plans cancel instantly online, but cable/satellite takes 30 days from phone call.
  • Return equipment promptly to avoid being charged for unreturned gear.
  • Ask about pausing instead of cancelling if you plan to rejoin within months.

Your Consumer Rights

  • Under the Australian Consumer Law, Foxtel must not make cancellation harder than sign-up and must honour fair trading obligations.
  • The ACCC enforces subscription service standards including transparent cancellation policies and no misleading retention tactics.

Frequently Asked Questions

Can I cancel Foxtel online?
Only Foxtel Now (streaming) can be cancelled online. Cable and satellite require a phone call to 131 999.
How much notice do I need to give?
Foxtel Now has no notice period. Cable and satellite require 30 days notice from your cancellation call.
Will I get a refund?
No. You do not receive refunds for partial months, regardless of plan type.
What happens to my recordings?
All recordings on the iQ box are lost when you return the equipment. Back up anything important beforehand.
Can I pause instead of cancelling?
Yes. Foxtel offers pause options on most plans, letting you suspend your account without losing data.
What if I don't return the iQ box?
You will be charged a significant fee for unreturned equipment, so return it promptly in the prepaid envelope provided.

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