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How to Cancel Fetch TV AU

Cancellation is straightforward if you manage Fetch TV directly through your account. However, if your service is bundled with an NBN or internet plan, you'll need to cancel through your ISP instead. Your access continues until the end of your current billing cycle.

Moderate
Streaming

Steps verified

Quick Facts

Monthly cost
£6.00/mo
£72.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No pro-rata refunds. Access continues until end of billing cycle. Bundled services follow your ISP's refund policy.
After cancellation
Your watchlist and account profile are saved for 12 months. Recordings and downloaded content are deleted within 24 hours of cancellation.

Cancellation Steps

Go directly to Fetch TV AU cancellation page

  1. Sign in to Fetch TV

    Go to fetchtv.com.au and log in with your account email and password.

  2. Go to Account Settings

    Click your profile icon in the top right and select 'My Account' from the menu.

  3. Find your channel packs

    Navigate to the 'Subscription' or 'Channel Packs' section to see your active packs.

  4. Cancel your packs

    Click 'Cancel' or 'Remove' next to each pack and confirm. Access ends at your next billing date.

Tips & Things to Know

  • If Fetch TV is bundled with Telstra, Optus, iiNet, or another ISP, cancel through your provider instead - online cancellation may not work.
  • You can downgrade to cheaper packs instead of cancelling entirely to keep your watchlist and account active.
  • Confirm with your ISP or Fetch TV whether you need to return the set-top box after cancellation.

Your Consumer Rights

  • Australian Consumer Law applies - you have rights under the Competition and Consumer Act 2010 (Cth) if the service is unfit for purpose.
  • You have a 14-day cancellation right for distance sales under Australian Consumer Law unless an exemption applies.

Frequently Asked Questions

Can I cancel Fetch TV at any time?
Yes. There are no contracts. If bundled with an ISP, check your provider's terms for early termination fees.
Will I get a refund if I cancel mid-cycle?
No. You keep access until the end of your billing period but won't receive a pro-rata refund for unused days.
What happens to my recordings after cancellation?
All recordings and downloaded content are permanently deleted within 24 hours. Your watchlist is saved for 12 months.
How do I cancel if bundled with my internet plan?
Contact your ISP directly through their portal, app, or support line. Cancelling through fetchtv.com.au won't work for bundled services.
Do I need to return the Fetch box?
It depends on your agreement - check your contract or bill. Contact Fetch TV support (1300 338 243) or your ISP about return procedures.

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