How to Cancel Dice
Dice account deletion is quick and done entirely in the app. Your profile is permanently removed, but tickets you've purchased stay valid for events.
Easy
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Quick Facts
- Cancel online?
- Yes
- Pause option?
- No
- Refund policy
- Dice is free. Ticket refunds depend on the event organiser's policy.
- After cancellation
- Your profile and account data are permanently deleted. Purchased tickets remain valid.
Cancellation Steps
Go directly to Dice cancellation pageSign in to the Dice app
Open Dice on iOS or Android and log in with your email and password.
Go to Settings
Tap your profile icon at the bottom right, then select 'Settings'.
Find 'Delete Account'
Scroll to the bottom and tap 'Delete Account' or 'Close Account'.
Confirm deletion
Tap 'Confirm Deletion' when prompted. Your account is removed immediately.
Tips & Things to Know
- Screenshot all active ticket confirmations before deleting - you'll need them to enter venues.
- All waiting list positions are lost on deletion, so check them first.
- Disable notifications in Settings instead if you just want fewer alerts.
Your Consumer Rights
- UK users: Consumer Rights Act 2015 applies to ticket purchases through Dice.
- US users: FTC Act and state consumer protection laws govern ticket sales.
Frequently Asked Questions
- Is Dice a subscription service?
- No. Dice is free. You only pay for individual event tickets you purchase.
- Will my tickets work after I delete my account?
- Yes, if you've saved your confirmation details first. Screenshot them before deletion as you won't access them in the app afterwards.
- What happens to my waiting lists?
- All waiting list positions are permanently lost when you delete your account.
- Can I rejoin Dice later?
- Yes. You can create a new account anytime, but previous purchase history won't transfer.
- How do I get a refund for tickets?
- Dice doesn't issue refunds. Contact the event organiser directly, as policies vary by event.