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How to Cancel Candy Club

Candy Club cancellation is straightforward online. You must cancel at least 3 days before your next billing date to avoid charges, and access continues until the end of your billing cycle.

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Quick Facts

Monthly cost
£34.99/mo
£359.88/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds. Annual prepaid plans are non-refundable. Access continues until the end of your billing cycle.
After cancellation
Account data and order history are retained indefinitely. Contact hello@candyclub.com to request permanent deletion of your personal data.

Cancellation Steps

Go directly to Candy Club cancellation page

  1. Sign in to Candy Club

    Go to candyclub.com and click 'Sign In'. Enter your email and password.

  2. Go to Account Settings

    Click the user icon in the top navigation and select 'Account Settings'.

  3. Find Manage Subscription

    Locate the 'Manage Subscription' section showing your billing date.

  4. Click Cancel Subscription

    Click 'Cancel Subscription' and confirm. You'll receive a confirmation email within minutes.

Tips & Things to Know

  • Cancel at least 3 days before your next billing date to avoid being charged.
  • Use the pause feature instead of cancelling for a 1-3 month break while keeping your account.
  • Annual prepaid plans are non-refundable, so choose monthly billing if you're unsure.

Your Consumer Rights

  • US consumers are protected under the FTC Act, which regulates unfair or deceptive subscription practices.
  • ROSCA requires clear disclosure of cancellation terms and simple cancellation mechanisms for negative-option subscriptions.

Frequently Asked Questions

Can I cancel Candy Club at any time?
Yes, but you must cancel at least 3 days before your next billing date to avoid being charged for the next box.
Will I get a refund if I cancel Candy Club?
No. Shipped boxes and annual prepaid plans are non-refundable. Monthly subscriptions stop charging after your billing cycle ends.
What happens to my account after cancellation?
Your account data is retained indefinitely. Contact hello@candyclub.com to request permanent deletion of your personal data.
How long does cancellation take?
Cancellation is instant online. You'll get an on-screen confirmation and a confirmation email within minutes.
Can I pause instead of cancel?
Yes. Pause your subscription for 1-3 months to skip boxes without cancelling and losing your account preferences.

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