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How to Cancel Atlassian Cloud

Cancellation is straightforward via your admin console. You can downgrade to the free tier (10 users max) or fully cancel. Access continues until the end of your current billing period.

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Quick Facts

Monthly cost
£7.75/mo
£93.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds. Current billing period charges are non-refundable. Future charges stop after cancellation.
After cancellation
Free tier downgrades preserve data within the 10-user limit. Full cancellation retains workspace data for 30 days; after that it may be permanently deleted.

Cancellation Steps

Go directly to Atlassian Cloud cancellation page

  1. Sign in to Atlassian admin console

    Go to admin.atlassian.com and log in with your admin or billing account credentials.

  2. Navigate to Billing

    Click 'Billing' in the left sidebar to view your active Atlassian products and subscriptions.

  3. Select your product

    Click the product you want to cancel (Jira, Confluence, Trello, or Bitbucket) from the list.

  4. Confirm cancellation

    Click 'Cancel' or 'Downgrade', review your final billing date, and confirm. Check your email for confirmation.

Tips & Things to Know

  • Export your data before downgrading if you have more than 10 users, as the free tier will remove excess members.
  • Each Atlassian product is billed separately, so check your entire billing page to cancel unwanted subscriptions.
  • Downgrade to the free tier instead of cancelling if you may return later - your workspace history is preserved.

Your Consumer Rights

  • UK: The Consumer Rights Act 2015 provides a 14-day cancellation window for digital services and protection against unfair contract terms.
  • US: FTC regulations require transparent cancellation mechanisms and billing practices for subscription services.

Frequently Asked Questions

Can I cancel Atlassian Cloud at any time?
Yes. There are no contracts or early termination fees. Cancellation is immediate and takes effect at the end of your billing cycle.
Will I get a refund if I cancel Atlassian Cloud?
No. Current billing period charges are non-refundable, but you will not be charged for future periods after cancellation.
What happens to my data after cancellation?
If downgrading to free, data is preserved within 10 users. If fully cancelled, data is kept for 30 days and can be recovered by reactivating.
Can I downgrade instead of cancelling?
Yes. Atlassian offers a free tier for up to 10 users, allowing you to maintain your workspace at no cost.
What should I do before downgrading with more than 10 users?
Export all your data before downgrading, as members beyond 10 will lose access on the free tier.

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