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How to Cancel Asana Premium

Cancelling Asana Premium is straightforward but restricted - only the billing owner can downgrade. Your workspace converts to the free Basic plan at the end of your current billing cycle.

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Quick Facts

Monthly cost
£10.99/mo
£131.88/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for unused portions of billing periods. If you paid annual fees, no prorated refund is issued.
After cancellation
All projects and tasks remain accessible on the free Basic plan. Premium features are disabled but data is not deleted.

Cancellation Steps

Go directly to Asana Premium cancellation page

  1. Sign in as billing owner

    Go to app.asana.com and log in with your billing account credentials.

  2. Open Admin Console

    Click the admin console icon in the left sidebar, then select Billing.

  3. Click "Cancel subscription"

    Select the option to downgrade to the free Basic plan.

  4. Confirm cancellation

    Your workspace moves to Basic at the end of your current billing period.

Tips & Things to Know

  • Export your project data as CSV before downgrading to avoid losing custom fields or timelines.
  • Only the billing owner can cancel - project admins cannot initiate this action.
  • The free Basic plan supports up to 10 users, so check your team size beforehand.

Your Consumer Rights

  • Under the UK Consumer Rights Act 2015, unfair auto-renewal terms may be challengeable if cancellation is made deliberately difficult.
  • The FTC requires clear disclosure of auto-renewal terms and easy cancellation methods comparable to sign-up.

Frequently Asked Questions

Who can cancel Asana?
Only the billing owner or organisation admin can downgrade the subscription.
Will I lose my projects?
No. Projects remain on the free Basic plan, but premium features like timelines and custom fields are disabled.
Can I get a refund?
No. Asana does not offer refunds for unused portions of your billing period.
What is included in the free Basic plan?
Up to 10 team members with core task management, project views, and basic reporting.
Can I export my data before cancelling?
Yes. Export projects as CSV from your project settings before downgrading.

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