How to Cancel Alton Towers Annual Pass
Alton Towers Annual Passes are managed through the Merlin Annual Pass programme. Cancel by contacting Merlin Entertainments to stop renewal or managing your direct debit.
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Quick Facts
| StandardOff-peak dates only | £7.00/mo |
| PremiumMost dates including peak | £11.00/mo |
| VIPAll dates, fast track, parking | £16.00/mo |
| Highest tier = £129.00/year | |
- Cancel online?
- No — phone/letter required
- Pause option?
- No
- Refund policy
- 14-day cooling-off period for refund. Monthly plans: remaining commitment due if cancelling early.
- After cancellation
- Guest data retained per Merlin privacy policy.
Cancellation Steps
Go directly to Alton Towers Annual Pass cancellation pageCheck your pass type
Determine if you have a Merlin Annual Pass (covers multiple parks) or an Alton Towers specific pass.
Contact Merlin Annual Pass
Call 0344 693 1684 or email annualpass@merlinentertainments.biz.
Request non-renewal
Provide your pass number and request that your pass is not renewed. If on monthly payments, check for minimum commitment.
Cancel direct debit
Cancel your direct debit with your bank after receiving confirmation from Merlin.
Tips & Things to Know
- Monthly payment plans have a minimum 12-month commitment.
- Your pass remains valid until its expiry date.
- Merlin Annual Passes also cover Legoland, Thorpe Park, Sea Life, and more.
Your Consumer Rights
- UK Consumer Rights Act 2015 applies.
- 14-day cooling-off period under Consumer Contracts Regulations.
Frequently Asked Questions
- Can I cancel monthly payments early?
- Monthly payment plans have a 12-month minimum commitment. Cancelling early may require paying the remaining balance.
- Does my pass cover other Merlin parks?
- Merlin Annual Passes cover Alton Towers, Thorpe Park, Legoland, Chessington, Sea Life centres, and more.
- Can I get a refund after the cooling-off period?
- Generally no, but exceptional circumstances may be considered. Contact Merlin to discuss.