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How to Cancel Affinity

Affinity is not a subscription - you buy it once and own it permanently. There is no recurring billing or cancellation needed. If you purchased within 14 days, you can request a refund through Serif's support portal.

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Software

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
Affinity offers a 14-day refund window on direct purchases. App store purchases use that store's refund policy.
After cancellation
Your software files and projects remain on your computer permanently. Once purchased, Affinity is yours indefinitely.

Cancellation Steps

Go directly to Affinity cancellation page

  1. Confirm you own Affinity, not a subscription

    Affinity is a perpetual licence. You made a one-time purchase with nothing to cancel.

  2. Locate your purchase receipt

    Find your order confirmation email from Serif or your app store for refund or licence requests.

  3. Request a refund if within 14 days

    Visit affinity.serif.com/support and submit a refund request with your order number.

  4. Manage your licence online

    Go to affinity.serif.com/account to deactivate or transfer your licence between devices.

Tips & Things to Know

  • Affinity costs £69.99 once versus Adobe's £54.99 monthly - you break even after 16 months.
  • The Universal Licence includes all three apps and works across multiple devices simultaneously.
  • Minor updates are free; major version upgrades (2.0 to 3.0) require paid purchase, usually discounted.

Your Consumer Rights

  • Under the Consumer Rights Act 2015 (UK), digital content purchases have a 14-day withdrawal period.
  • FTC regulations (US) require clear refund terms; Serif's policy is transparent and compliant.

Frequently Asked Questions

Do I need to cancel Affinity?
No. Affinity is a one-time purchase, not a subscription. There is nothing to cancel.
Can I get a refund?
Yes, within 14 days of purchase from Serif. Contact affinity.serif.com/support with your order number.
What happens to my files after purchase?
Your projects remain on your computer permanently. You own them indefinitely.
Can I use one licence on multiple devices?
Yes. Standard licences allow installation on multiple computers with one active at a time.
Do updates cost extra?
Minor updates are free. Major version upgrades require purchase, usually at a discounted price for existing users.

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