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How to Cancel Abel & Cole Organic Box

Cancellation is straightforward via your online account, but you must cancel before midnight 2 days before your next delivery to avoid charges. You can pause deliveries temporarily instead if you might return later.

Moderate
Food Delivery

Steps verified

Quick Facts

Monthly cost
£40.00/mo
£480.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds for dispatched orders. Cancel before the cut-off deadline to avoid charges for the next box.
After cancellation
Your account, personal information, and order history are preserved indefinitely, allowing you to rejoin anytime using your existing account.

Cancellation Steps

Go directly to Abel & Cole Organic Box cancellation page

  1. Sign in to your Abel & Cole account

    Go to abelandcole.co.uk/account and log in with your email and password.

  2. Go to 'Your Deliveries'

    Select 'Your Account' from the main menu to view your subscription and next delivery date.

  3. Click 'Manage' on your box subscription

    Find your active subscription and select the 'Manage' button to access cancellation options.

  4. Click 'Cancel Subscription' and confirm

    Select 'Cancel Subscription', optionally add a reason, and confirm. You'll receive a confirmation email.

Tips & Things to Know

  • Cancel before midnight 2 days before your next delivery to avoid being charged for that week's box.
  • Use the 'Pause' feature instead of cancelling if you might resume later - you can skip up to 12 weeks.
  • If charged after dispatch, contact customer service on 0207 737 3648 for a potential credit or redirect.

Your Consumer Rights

  • Consumer Rights Act 2015 requires transparent cancellation information and protects against unfair contract terms.
  • Distance Selling Regulations 2000 grant you the right to clear cancellation policies for online subscriptions.

Frequently Asked Questions

Can I cancel Abel & Cole anytime without penalties?
Yes, no contract or fees. But cancel before midnight 2 days before delivery to avoid charges for that box.
Will I get a refund if I cancel before receiving my box?
No refunds for dispatched orders. Cancel before the cut-off and you won't be charged for the next delivery.
What happens to my account after cancellation?
Your account, personal information, and order history are saved indefinitely, allowing you to rejoin anytime.
Can I pause instead of cancelling?
Yes. You can skip individual weeks or pause for up to 12 weeks without cancelling your subscription.
What if I've already been charged this week?
Contact customer service on 0207 737 3648. They may redirect your delivery or issue a credit.

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