How to Cancel AA NZ Insurance
AA Insurance is one of New Zealand's largest general insurers, offering car, home, contents, and travel insurance. Cancellation requires calling AA Insurance directly. Pro-rata refunds are available for unused premium.
Steps verified March 2026
Quick Facts
Monthly cost
£90.00/mo
£1080.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Pro-rata refund for unused premium. Administration fees may apply.
After cancellation
Claims history and policy records retained per NZ insurance regulations.
What to Watch Out For
- Retention offers and price-matching during the cancellation call
Cancellation Steps
Go directly to AA NZ Insurance cancellation pageReview your policy
Check your policy documents for cancellation terms.
Call AA Insurance
Phone 0800 500 231 to request cancellation.
Provide policy details
Have your policy number and personal details ready.
Confirm refund
Ask about any pro-rata refund for unused premium.
Tips & Things to Know
- Ensure you have replacement insurance in place before cancelling.
- AA Membership is separate from AA Insurance -- cancelling one does not affect the other.
- Check if multi-policy discounts will be affected.
Your Consumer Rights
- Under the Consumer Guarantees Act 1993, insurance services must meet fair dealing standards.
- The Insurance and Financial Services Ombudsman (IFSO) handles complaints about insurance cancellations.
Frequently Asked Questions
Can I cancel AA Insurance online?
No. You need to call 0800 500 231.
Will I get a refund?
Yes. A pro-rata refund is typically provided for unused premium.
Does cancelling insurance affect my AA Membership?
No. AA Membership and AA Insurance are separate products.
What if I have an open claim?
Open claims continue to be processed even after cancellation.
When does cancellation take effect?
Cancellation takes effect from the date you request, unless you specify otherwise.
Annual Cost
£1080.00
per year for AA NZ Insurance
Cancelling saves you this every year