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How to Cancel Udemy Business

Udemy Business cancellation requires your account administrator to contact support directly - there is no online self-service option. Your team loses access on the closure date; early termination fees may apply.

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Quick Facts

Monthly cost
£30.00/mo
£360.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Refund eligibility depends on your contract. Some include prorated refunds; others require full payment through contract end.
After cancellation
Certificates remain accessible for 30 days after closure, then are permanently deleted. Personal Udemy purchases stay accessible indefinitely.

Cancellation Steps

Go directly to Udemy Business cancellation page

  1. Identify your account administrator

    Confirm who manages your organisation's Udemy Business account, typically in HR, L&D, or IT.

  2. Contact Udemy Business support

    Email business-support@udemy.com or call support with your account number and company name.

  3. Submit written cancellation request

    Email a formal request stating your preferred closure date and administrator name authorising it.

  4. Review fees and get confirmation

    Your account manager will explain early termination fees, then send written closure confirmation.

Tips & Things to Know

  • Request cancellation at least 30 days before renewal to avoid auto-renewal charges.
  • Team members' personal Udemy purchases remain in their accounts permanently after cancellation.
  • Ask your account manager about seat reductions instead of full cancellation to preserve contract terms.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, UK users have rights regarding unfair contract terms and cancellation transparency.
  • Under the FTC Act, US users are protected against unfair or deceptive cancellation practices.

Frequently Asked Questions

Can I cancel Udemy Business at any time?
You can request cancellation anytime, but annual contracts may have early termination fees. Contact your account manager for your specific terms.
Will I get a refund if I cancel early?
Refund eligibility depends on your contract. Your account manager will explain what applies to your agreement.
What happens to team certificates after cancellation?
Certificates are accessible for 30 days after closure. Team members should download them before that deadline.
How long does cancellation take?
Processing typically takes 3-7 business days. You'll receive email confirmation with the exact closure date.
Can individual team members cancel the subscription?
No. Only the account administrator can initiate Udemy Business cancellation.

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