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How to Cancel Scentbird

Scentbird cancellation requires contacting customer support rather than self-service. Be prepared for retention offers before your cancellation is processed.

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Quick Facts

Monthly cost
£16.95/mo
£203.40/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No refunds on shipped orders. Access stops at the next billing date.
After cancellation
Your account is retained indefinitely after cancellation. Contact support to request permanent deletion.

Cancellation Steps

Go directly to Scentbird cancellation page

  1. Visit the Scentbird website

    Go to scentbird.com and log in to your account.

  2. Go to Account Settings

    Click your profile icon and select Account or Subscription Settings.

  3. Contact Support

    Look for the cancellation or support option and submit a cancellation request.

  4. Confirm cancellation

    Respond to support emails to confirm. Expect retention offers before final cancellation.

Tips & Things to Know

  • Have your account details ready before contacting support to speed up the process.
  • Request cancellation early in your billing cycle to avoid unexpected charges.
  • Check for any remaining credit or samples before cancelling your subscription.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, you have the right to cancel within 14 days of purchase.
  • Scentbird must not make cancellation harder than sign-up, per the Digital Markets Act 2024.

Frequently Asked Questions

Can I cancel Scentbird anytime?
Yes, but you must contact customer support to initiate cancellation. There is no self-service cancellation option.
Will I get a refund if I cancel Scentbird?
No refunds are offered on shipped orders. You lose access to future shipments after cancellation.
How long does Scentbird cancellation take?
Cancellation typically takes a few days once support confirms. Your account stops at the next billing date.
What happens to my Scentbird account data?
Your account remains on file. Contact support if you want your data permanently deleted.
Can I pause my Scentbird subscription instead?
Scentbird does not offer a pause option. You must cancel and rejoin if you want to reactivate.