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How to Cancel Nextdoor Ads

Nextdoor lets you cancel ad campaigns or delete your account entirely through your account dashboard. You can pause campaigns to preserve settings or permanently cancel with potential refunds on unused credit.

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Quick Facts

Cancel online?
Yes
Pause option?
Yes
Refund policy
Unused credit may be refundable if requested within 30 days. Manual processing applies.
After cancellation
Your account is deleted immediately upon confirmation, with complete removal taking up to 90 days. Data is permanently purged after 90 days.

Cancellation Steps

Go directly to Nextdoor Ads cancellation page

  1. Sign in to Nextdoor

    Go to nextdoor.com and log in with your email address and password.

  2. Go to Ads Manager or Account Settings

    Click your profile icon and select 'Ads Manager' for campaigns or 'Account Settings' for personal accounts.

  3. End campaign or delete account

    For ads: select 'End Campaign'. For accounts: scroll to bottom and select 'Delete Account'.

  4. Confirm cancellation

    Review unused credit balance, read terms, re-enter your password, and confirm. Deletion takes up to 90 days.

Tips & Things to Know

  • Pause campaigns instead of cancelling to keep audience targeting and creative assets for later.
  • Request refunds for unused credit within 30 days via Nextdoor support - manual processing applies.
  • Your profile becomes inaccessible immediately, though full deletion takes up to 90 days across all systems.

Your Consumer Rights

  • UK: Consumer Rights Act 2015 protects your right to cancel and claim refunds for prepaid amounts.
  • US: Federal Trade Commission enforces regulations against unfair or deceptive cancellation practices.

Frequently Asked Questions

Can I cancel Nextdoor Ads anytime?
Yes, anytime with no fees or contracts. Unused prepaid credit may be refundable depending on your billing agreement.
Will I get a refund for unused credit?
You may be eligible for a refund if requested within 30 days. Contact Nextdoor support as refunds are processed manually.
What happens to my posts after I delete my account?
Your profile and posts are removed, though replies from others may remain visible. Full deletion takes up to 90 days.
Can I pause instead of cancelling?
Yes. Pausing preserves all campaign settings and targeting so you can restart without rebuilding.
Can I rejoin Nextdoor after deletion?
Yes, you can sign up again after your account is fully deleted, but previous posts and connections won't be recovered.

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