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How to Cancel Immersive Labs

Cancellation requires contacting support directly - there's no online cancellation option. Enterprise contracts typically require 30-90 days' notice and may have early termination fees.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Refunds depend on contract terms and notice period provided. Enterprise customers may receive prorated refunds only if proper notice is given.
After cancellation
Certifications, completion records, and badges are retained indefinitely after cancellation. Lab access and training materials are immediately revoked.

Cancellation Steps

Go directly to Immersive Labs cancellation page

  1. Gather your account information

    Have your account email and any contract reference numbers ready before contacting support.

  2. Contact Immersive Labs support

    Visit https://www.immersivelabs.com/contact or email support specifying you wish to cancel.

  3. Confirm notice period requirements

    Ask support about any notice period or contract lock-in on your plan before finalising cancellation.

  4. Request written confirmation

    Get written email confirmation of your cancellation date and final billing date for your records.

Tips & Things to Know

  • Enterprise contracts usually require 30-90 days' written notice - check your agreement immediately.
  • Your certifications and completion badges are retained indefinitely after cancellation.
  • If you subscribed through your employer, contact HR or IT to request cancellation instead.

Your Consumer Rights

  • UK users have 14-day cancellation rights under the Consumer Rights Act 2015 for new subscriptions, though this may not apply to services already delivered.
  • Enterprise contracts are subject to unfair terms assessments - cancellation terms must not be significantly imbalanced against the consumer.

Frequently Asked Questions

Can I cancel Immersive Labs at any time?
Individual plans can usually be cancelled by contacting support. Enterprise contracts typically require 30-90 days' written notice and have minimum commitment periods.
Will I get a refund if I cancel?
Refunds depend on your contract terms and notice period. Enterprise customers cancelling early without proper notice may not receive refunds or may face early termination fees.
What happens to my certifications after cancellation?
Your earned certifications and badges are permanently retained and accessible indefinitely, even after cancellation.
How long does cancellation take?
Submission takes minutes, but actual cancellation may take 30-90 days depending on your contract's notice period.
Can I cancel if my employer subscribed?
No. Contact your HR, IT, or learning department to request cancellation, as they control the organisational subscription.

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