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How to Cancel Cambly

Cambly cancellation is done entirely online. You must cancel at least 24 hours before your next billing date, or you'll be charged again. Unused lesson minutes are forfeited.

Moderate
Education

Steps verified

Quick Facts

Pricing (all plans)
1 day/week (15 min)£18.00/mo
3 days/week (15 min)£44.00/mo
5 days/week (30 min)£149.00/mo
Highest tier = £359.88/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
Annual plans refundable within 10 days if fewer than 2 lessons completed. Monthly plans non-refundable once billing starts.
After cancellation
Lesson history, notes, and chat logs are permanently retained after cancellation. You can log in anytime to review past lessons.

Cancellation Steps

Go directly to Cambly cancellation page

  1. Log in to Cambly

    Go to cambly.com and sign in with your email and password.

  2. Open Account settings

    Click your profile icon in the top right and select Account from the dropdown.

  3. Go to Subscription

    Click the Subscription or Billing tab to view your plan and renewal date.

  4. Click Cancel Subscription

    Find and click Cancel Subscription, then confirm. You'll receive an email with your effective date.

Tips & Things to Know

  • Cancel at least 24 hours before your renewal date to avoid being charged again.
  • Unused lesson minutes are permanently lost - use them before cancellation takes effect.
  • Consider pausing your subscription instead if you might return; it preserves your tutor connections.

Your Consumer Rights

  • Under the Consumer Rights Act 2015 (UK), you can cancel your subscription, though non-refundable terms apply once service begins.
  • Under the FTC's Negative Option Rule (US), subscriptions must allow simple cancellation and clear billing disclosure.

Frequently Asked Questions

Can I cancel Cambly at any time?
Yes, but you must cancel at least 24 hours before your next billing date or you'll be charged.
Will I get a refund if I cancel Cambly?
Annual plans are refundable within 10 days if you've completed fewer than 2 lessons. Monthly plans are non-refundable once billing starts.
What happens to my lesson history after cancellation?
Your lesson history, notes, and chat logs are permanently saved. You can log in anytime to review past lessons.
Do I lose my unused lesson minutes?
Yes. Unused minutes are permanently forfeited and do not roll over after cancellation.
What's the difference between pausing and cancelling?
Pausing temporarily stops billing for 1-3 months whilst keeping your tutors. Cancelling ends your subscription permanently.

Related Cancellation Guides