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How to Cancel Busuu Premium

Cancellation depends on where you subscribed. Web subscriptions cancel through your Busuu dashboard; app store subscriptions must be cancelled through your device settings. Premium access stops at the end of your billing cycle.

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Quick Facts

Monthly cost
£9.99/mo
£69.99/year
Cancel online?
Yes
Pause option?
No
Refund policy
14-day money-back guarantee for direct purchases. App store subscriptions follow platform refund policies. No refunds after the window closes.
After cancellation
Your account, progress, and lessons remain permanently saved in your free account. Certificates and premium content become inaccessible immediately.

Cancellation Steps

Go directly to Busuu Premium cancellation page

  1. Check where you subscribed

    Look at your receipt or device settings to confirm if you subscribed via busuu.com or an app store.

  2. For web subscriptions, go to Settings

    Sign in to busuu.com, click your profile icon, select Settings, then click Cancel Subscription under Subscription.

  3. For app store subscriptions, use device settings

    Apple: Settings > [Your Name] > Subscriptions > Busuu Premium > Cancel. Google Play: Play Store > Profile > Subscriptions > Busuu > Cancel.

  4. Confirm and verify cancellation

    Check your email for confirmation and verify no charges appear after your billing cycle ends.

Tips & Things to Know

  • Cancel through the correct source - app store subscriptions must be cancelled via your device, not Busuu's website.
  • Download certificates before cancelling as they're inaccessible after premium ends.
  • Contact support within 14 days of purchase for a refund instead of cancelling.

Your Consumer Rights

  • UK: Consumer Rights Act 2015 grants a 14-day cancellation window for full refunds on unused digital services.
  • US/Canada/AU/NZ/IE: FTC and local consumer laws require clear cancellation terms and prohibit charges without explicit consent.

Frequently Asked Questions

Can I cancel Busuu Premium anytime?
Yes. You can cancel anytime without penalty. Premium access continues until the end of your current billing cycle.
Will I get a refund?
Refunds are available within 14 days of purchase. After that, you keep access until your billing cycle ends.
What happens to my learning progress?
Your progress stays in your free account. Certificates and premium lessons become inaccessible immediately after cancellation.
How do I cancel an app store subscription?
Go to your device's subscription settings - not Busuu's website. Apple: Settings > Subscriptions > Busuu. Google Play: Play Store > Subscriptions > Busuu.
When does cancellation take effect?
Cancellation is instant, but you keep premium access until the end of your current billing cycle. No further charges apply.

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